| what are some assertive communication methods? | being able to express your needs and others
being confident and honest
feeling comfortable
maintains eye contact
uses clear speech language |
| what is communication ? | a form of exchanged of information |
| what is a sender? | one who conveys the message |
| what is a receiver ? | is the person or people to whom the message is conveyed |
| what is one way communication ? | is the limited relationship with a nurse and the patient |
| what is two way communication ? | the sender and the receiver participate in the interaction |
| what allows the exchange between the nurse and the patient ? | when meets the needs of the nurse and the patient where they establish a trusting relationship |
| what is verbal communication ? | the use of spoken or written words or symbols |
| what is connotative meaning ? | words that is subjective and reflects the individuals perception or interpretation |
| what is denotative meaning ? | refers to a commonly accepted definition of particular word |
| what is jargon ? | common place language and unique way to others (work talk/hospital terminology) |
| what should nurse be aware of when communicating to them? | terminology, and jargon don't use these |
| what does nonverbal communication ? | messages that are not transmitted without the use of words |
| what are some cues of using nonverbal communication? | tone and rate of voice, volume of speech, eye contact, physical appearance, touch |
| what type of communication is very powerful | nonverbal |
| what type of communication is more accurate then verbal communication ? | nonverbal |
| what are gestures ? | movements that emphasis how they feel in that particular moment |
| what is open posture ? | when talking to another individual with no cross arms, legs when talking to another person |
| what are some assertive communication methods? | being able to express your needs and others
being confident and honest
feeling comfortable
maintains eye contact
uses clear speech language |
| what is agressive communication | occurs when you interact with an other and overpowering and forceful manner to meets ones needs at the expense of the other |
| what is assertive communication? | considers the feelings and the needs of the patient yet honors nurses rights as individual |
| what is unassertive communication ? | nurse agrees to do what the patient requests, even though doing so creates additional problems for the nurse |
| what is therapeutic communication ? | consists of an exchange of information of empathy and care for the patient and trust worthy |
| what is non therapeutic communication? | blocks the development of a trusting and therapeutic relationship |
| what is active listening ? | requires full attention to what the patient is saying and acknowledgement to what message was received and gives feedbacks |
| what is passive listening ? | listening to an individual with nonverbal communication through eye contact and nodding, or verbally encouraging phrases |
| what is some essential effective nurse-patient interaction? | patient must trust the nurse to treat the information confidentially and share it only those who will provide the needs and protection and a safe environment |
| how can confidentiality be critical ? | to maintain certain limits exist |
| how can maintaining silence be effective ? | pg 65 |
| how can touch be effective ? | potential for conveying warmth, caring, support, and understanding |
| what is minimal encouragement ? | maintaining conversation eye contact and the reassurance of saying "yes go on" so patient can continue |
| what are some therapeutic communication techniques ? | restating , paraphrasing, clarifying, stating observations ,conveying acceptance, close questioning, focusing |
| what is conveying acceptance ? | willingness to listen and respond to what a patient is saying without passing judgement |
| what is restating ? | the nurse repeats to the patient what is believed the main point that the patient is trying to convey |
| what is paraphrasing ? | bears similarity to restating in differs intent |
| what is focusing ? | information is needed to understand the patients message accurately |
| what is reflecting ? | is like restating but involves feelings and thoughts more then facts |
| what is summarizing ? | means providing a review of the main points covered in an interaction |
| what are the 4 spaces you and a patient have? | intimate space - 18 inches away
personal space - 18 inches and 4 feet away
social space - 4 to 12 ft from a person
public space- 12ft from a person |
| what are some guidelines fro communicating with patients who are partially fluent in English ? | ask for feed backs
asses the patients nonverbal and verbal communication
avoid using medical terms
speak slowly and in a calm understanding tone |
| what is altered cognition ? | is another physiologic factor that frequently hinders effective communication |
| what are some psychosocial factors ? | in pain, deprived of sleep, nauseated, or experiencing a host of other unpleasant circumstances |
| what are some several factors of altered cognition ? | cognitive ability , stroke, sedative effects of medication, dementia, and development delays |
| what is another common physiologic factor ? | hearing impairment |
| how to communicate with patients who are cognitively impaired? | allow time for patient to respond
ask one question at a time
reduce environmental distractions |
| what are some ways to communicate with patients who have hearing impairment ? | ensure the patient is wearing hearing aids or glasses
face the patient
speak at a normal volume rather than shouting |
| what are some responses that block communication ? | false reassurance
giving advice
false assumptions
automatic responses
changing the subject
defensiveness
arguing |
