| Functions of the Sales Department | maintain sales records
following up with customers ( after sales service)
liaise with other departments
monitor stock control |
| The functions of the marketing department | To plan marketing strategies;
Publishing – e.g. using company brochure, fliers or catalogues;
Liaise with other departments;
To provide information on new products;
Organize promotional activities (example. advertising, sales promotions such as trade shows, car shows, sampling, discounts or ‘sale’ events or giveaways) |
| Some of the functions of the Transport department include: | The delivery of finished goods using the firm’s own vehicles;
Maintaining and servicing its own vehicles;
Sourcing vehicles from other companies to distribute the goods; (outsourcing)
Maintain a database for all vehicles operating in the country and issue licenses for drivers |
| maintaining sales records | this consists of when the sale is made information on the transaction is recorded on the database that contains the names, address and order history for every customer. |
| marketing process | identifying the needs of customers
promoting the products and services
arranging for the distribution of the products and services
determining the price
developing and producing needed products and services |
| ATTRIBUTES OF THE SALES CLERK | Be loyal and trustworthy;
Be patient;
Have a tidy and professional appearance;
Be a quick learner;
Be an accurate typist;
Have strong computer skills |
| DUTIES OF THE TRANSPORT OFFICE CLERK: | Handle enquiries from customers regarding the status of their freight;
Handling complaints from customers;
Communicate with drivers and delivery men;
Maintaining transport documents such as delivery schedules and destinations sheets; and
Text Box Liaising with other departments. |
| ACCOUNTS OFFICE: | The Accounts office will be responsible for paying the wages and salaries of workers in the Despatch and Transport offices. |
| The Operations Office | This will manufacture the goods that will be handed over to the Despatch and Transport Offices to be passed on to customers. |
| The Human Resource Office will be responsible for: | Training the workers;
Recruiting workers to fill vacancies in the Despatch and Transport Offices;
Dealing with all aspects of staff welfare |
| The Procurement Office | This will be responsible for purchasing supplies, equipment, motor vehicles and motor vehicle parts needed to run the Despatch and Transport Offices effectively. |
| The Despatch and Transport Office will need to maintain contact with the Sales Office in order to: | Verify orders from customers; and
Confirm addresses of customers. |
