| restating | a communication technique that involves the nurse repeating to the patient what the nurse believes to be the main point that the patient is trying to convey |
| sender | the person conveying a message |
| therapeutic communication | a form of communication that facilitates the formation of a positive nurse-patient relationship |
| two-way communication | a form of communication that requires that both the sender and the receiver participate equally in the interaction |
| unassertive communication | a style of communication in which the sender sacrifices legitimate personal rights to meet the needs of the receiver, often resulting in feelings of resentment |
| verbal communication | a form of communication that involves the use of spoken or written words or symbols |
| open-ended question | A question that does not require a specific response and allows the individual to elaborate freely on a subject |
| assertiveness | one's ability to confidently and comfortably express thoughts and feelings while still respecting the legitimate rights of the patient |
| closed posture | Does not convey a willingness to communicate |
| closed question | Focused question that seeks a particular answer |
