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Index
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PRCMGD1
»
Chapter 1
»
CHARACTERISTICS OF AN EFFECTIVE LEADER
level: CHARACTERISTICS OF AN EFFECTIVE LEADER
Questions and Answers List
level questions: CHARACTERISTICS OF AN EFFECTIVE LEADER
Question
Answer
individual’s belief that he or she can do a job well
SELF CONFIDENCE
person must accept herself or himself
SELF CONFIDENCE
healthy mental personal picture and the accentuation of positive attributes
SELF CONFIDENCE
strengths and building on them; accepting weaknesses and not dwelling on them
SELF CONFIDENCE
what a person needs to be successful on the job
COMPETENCE
Being genuine - being ______.
oneself
Genuine person
sincere and straightforward
not afraid to reach out and touch someone; putting yourself in the patient’s place and showing the kind of concern you would like to receive if the roles were reversed.
GENUINENESS
Each person’s values are established as a result of his or her background and previous experience; it is important to concentrate on seeing the patient and not just his or her disability
ACCEPTANCE OF A CULTURALLY DIVERSE POPULATION
interested in work, being expressive, and leaving personal problems at home; takes time to learn about patients and their interests; positive outlook on life
ENTHUSIAM
bold and enterprising in a nonhostile manner.
assertive person
often requires tact, initiative, and willingness to take a risk
ASSERTIVENESS
not only the facts but also the feeling behind the facts; combination of hearing what a person says and becoming involved with the person who is talking
EFFECTIVE LISTENING
"desire to feel that they are valued for their contributions to the team’s success.
RECOGNITION OF OTHER’S NEEDS
willing to work cooperatively together to accomplish the objectives of the practice
RECOGNITION OF OTHER’S NEEDS
How one interprets a crisis situation, however, is more important; Patients and colleagues should not be made the brunt of jokes; lessens conflict and eases tension
SENSE OF HUMOR
teams are made up of individuals with diverse skills and talents; achieving team goals can be accomplished and eagerly anticipated
WILLINGNESS TO BE A TEAM PLAYER
WILLINGNESS TO BE A TEAM PLAYER: Dentistry is a ________ business
team-oriented