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level: CHAPTER 19

Questions and Answers List

level questions: CHAPTER 19

Question	Answer
THE TYPES OF CONTROLS: Takes place before work is performed.	Precontrol
THE TYPES OF CONTROLS:management formulates policies, procedures and rules aimed at eliminating behavior that will cause undesirable results	Precontrol
THE TYPES OF CONTROLS:Used to adjust behavior or operations, such as correcting speed and direction of a car.	Steeping or Concurrent Controls
THE TYPES OF CONTROLS:are primarily feedforward controls designed to prevent mistakes	Steeping or Concurrent Controls
THE TYPES OF CONTROLS:Concentrates on past organizational performance.	Postaction Controls/ Feedback Control
THE TYPES OF CONTROLS:compares actual results with standards after the fact.	Postaction Controls/ Feedback Control
THE TYPES OF CONTROLS:basis may be reports or information periodically submitted such as financial statements	Postaction Controls/ Feedback Control
The relationship in which one person influences others to work together willingly on related tasks to attain goals desired by the leader and /or group.	Leadership
BOSS VS. LEADER: directs and controls his men.	Boss
BOSS VS. LEADER: depends on authority	Boss
BOSS VS. LEADER: instills fear.	Boss
BOSS VS. LEADER: says and thinks "I"	Boss
BOSS VS. LEADER: says, "Get here on time?'	Boss
BOSS VS. LEADER: assigns tasks.	Boss
BOSS VS. LEADER: fixes blame for breakdowns.	Boss
BOSS VS. LEADER: yells "Just do it!".	Boss
BOSS VS. LEADER: makes work a drudgery.	Boss
BOSS VS. LEADER: yells, "Go?'	Boss
BOSS VS. LEADER: makes walls.	Boss
BOSS VS. LEADER: reacts.	Boss
BOSS VS. LEADER: guides and coaches them.	LEADER
BOSS VS. LEADER: depends on goodwill.	LEADER
BOSS VS. LEADER: inspires enthusiasm.	LEADER
BOSS VS. LEADER: says and thinks "We."	LEADER
BOSS VS. LEADER: gets there ahead of time.	LEADER
BOSS VS. LEADER: sets the pace.	LEADER
BOSS VS. LEADER: turns the breakdown into breakthroughs.	LEADER
BOSS VS. LEADER: tells, "Let's do”	LEADER
BOSS VS. LEADER: makes work a game.	LEADER
BOSS VS. LEADER: says, "Let's go!"	LEADER
BOSS VS. LEADER: builds bridges.	LEADER
BOSS VS. LEADER: acts.	LEADER
process by which human efforts are coordinated and combined with other resources to accomplish organizational goals and objectives	Management
process by which efforts of dental practitioners are coordinated and combined with other resources to accomplish organizational goals and objectives	Dental Practice Management
to enable the dentist to: analyze his needs, recognize the need for help from other professionals, initiate procedures which will help him be more systematic and efficient, carry on with the personal and business conduct in a flexible yet controlled manner and carry on a globally profitable business ethically and with respect for relevant laws.	Dental Practice Management
The management process is composed of five functions	planning, organizing, staffing, directing and controlling
Elements of Management:The formal process of: choosing an organizational mission and over-all objectives for both the short-run and long-run	Planning
Elements of Management:devising divisional, depart- mental, and even individual objectives based on organizational objectives	Planning
Elements of Management:choosing strategies and tactics to achieve those objectives; and deciding on the allo- cation of resources to the various objectives, strategies and tactics	Planning
Levels of planning: involves vision and mission.	Strategic Planning (board Level and Top Management)
Levels of planning: important that top-level administrators are committed Otherwise, it just be viewed as busy work.	Strategic Planning (board Level and Top Management)
Levels of planning: extends three (3) to five (5) years into the future.	Strategic Planning (board Level and Top Management)
Levels of planning: It begins with in-depth analysis of the in- ternal environment's strengths and weaknesses and the external opportunities and threats so that realistic goals can be set for the preferred future.	Strategic Planning (board Level and Top Management)
Levels of planning: It determines the direction of the organization, allocates resources, assigns responsibilities, and determines time frame	Strategic Planning (board Level and Top Management)
Levels of planning:involves allocating available resources to specific purposes expressed in budgets	Tactical Planning (Middle Management)
Levels of planning: are often specified in one-year increments.	Tactical Planning (Middle Management)
Levels of planning: is done in conjunction with budgeting, usually a few months before the new fiscal year.	Operational Planning (Supervisory Level
Levels of planning:It develops the departmental maintenance and improvement goals for the coming year.	Operational Planning (Supervisory Level
Elements of Management:involves establishing a formal structure that provides the coordination of resources to accomplish objectives, establish policies and procedures, and determine position qualifications and prescriptions	Organizing
Elements of Management:Provides the dimension of supervision.	Directing
Elements of Management:After the manager has planned, organized and staffed, he must to accomplish the goals of the organization.	Directing
Elements of Management:lncludes recruiting, selecting, orienting, and developing personnel to accomplish the goals of the organization	Staffing
Elements of Management: The last step in the management process.	Controlling
Elements of Management:It involves setting standards, measuring performance against those standards, reporting the results, and taking corrective actions	Controlling