You are in browse mode. You must login to use MEMORY

level: BALITAVILTIY

Questions and Answers List

level questions: BALITAVILTIY

Question	Answer
an enterprise in which one is engaged to achieve a livelihood	BUSINESS
transmitting information from one person to another; among the dentist, the staff, the patient, and the community	COMMUNICATION
DOCTOR OF DENTAL MEDICINE	DENTAL ASSISTANT
A healthcare profession concerned with the care of the teeth and surrounding tissues, including prevention and elimination of decay, replacement of missing teeth	DENTISTRY
degree granted to a dentist upon graduation from a university dental school. A DDS is essentially the same degree as a DMD.	DOCTOR OF DENTAL MEDICINE
The ability of an individual to do a job properly. Competence is a combination of practical and theoretical skills, cognitive skills, and values that are used to improve performance	COMPETENCE
The process of putting power where it is needed	EMPOWERMENT
method of influencing others for good, rousing others to action, and inspiring others to become the best they can be as a group works together toward a common goal	LEADERSHIP
The sum of the attitudes, experiences, beliefs, and values of an organization. It is the specific collection of values and norms that are shared by people and groups in an organization that control the way they interact with each other as well as with those outside of the organization or dental practice	ORGANIZATIONAL CULTURE
The ability to prioritize tasks, to determine how long each project will take, and to work effectively to manage time to production	TIME MANAGEMENT
process of providing quality care for patients while following standards of care established by governmental agencies and by the profession itself.	SERVICE
dentist that practices all phases of dentistry	GENERAL DENTISTRY
the act or art of leading a team to accomplish goals and objectives while using skill, care and tactful behavior	MANAGEMENT
a lack of goals and objectives results in a lack of direction for the dentist and staff which may result in	poor relationships with patients
common sequence for establishing objectives	pratice philosophy, practice objectives, procedural policies, business principles, practice standards
A form of advertising. In dentistry, it is what one does within the office to retain patients.	MARKETING
Gestures and body movements that a person makes in a given situation to denote a feeling	NONVERBAL CUES
A form of written communication that identifies the dentist’s philosophy and policies and that defines the responsibilities of the patient and the dental staff	OFFICE POLICY
The inherent rights of patients to be informed about services being performed, their costs, and the consequences of such treatment.	PATIENT'S RIGHTS
A location on the World Wide Web that provides information about an office and its staff and services.	WEBSITE
2 humanstic psychologists with contribution	abrahan maslow and carl rogers
who accredits integration of dentists, dental hygienists and dental technologists?	PRC
who recognized integration of dentists, dental hygienists and dental technologists?	board of dentistry
Employment Permit of Non-resident Aliens.	certificate of registration, examination, special permit (Employee permit), recommendation of the government agency charged with the supervision
plan for retirement must be in place early in order to realize a well-planned ____ in future years	retirement
5 rs of management	responsibility, respect, rapport, recognition, remuneration
study of work including the tasks, the technology and the environment, in relation to human capabilities which leads to improved productivity, reduced injuries, and greater worker satisfaction.	Ergonomics
Include a group of conditions that involve nerves, tendons, muscles, and supporting structures such as intervertebral discs	Musculoskeletal Disorders (MSDs)
common condition that occurs when the median nerve, which runs from the forearm into the palm of the hand, becomes compressed or squeezed at the wrist within the carpal tunnel.	Carpal Tunnel Syndrome (CTS)
ELEMENTS OF MANAGEMENT	Planning, organizing, staffing, directing and controlling
The formal process of: choosing an organizational mission and over-all objectives for both the short-run and long-run; devising divisional, departmental, and even individual objectives based on organizational objectives; choosing strategies and tactics to achieve those objectives; and deciding on the allocation of resources to the various objectives, strategies and tactics	PLANNING
The relationship in which one person influences others to work together willingly on related tasks to attain goals desired by the leader and /or group	LEADERSHIP
refers to a person who is a holder of a valid certificate of registration and professional identification card in Dentistry who renders dental service	Dentist
who, for a fee, salary, compensation or reward, paid to him/her or through another, or even without such compensation or reward, performs any operation or part of an operation, upon the human oral cavity, jaws, teeth and surrounding tissues	Dentist
prescribes drugs or medicines for the treatment of oral diseases or lesions, or prevents and/or corrects malposition of the teeth or implantation of artificial substitutes for lost teeth	Dentist
Often two or more dentists will agree to share office space and employees, but conduct their practices as sole proprietors	ASSOCIATE PRACTICE
have an agreement among themselves as to the manner in which the practice will be operated.	ASSOCIATE PRACTICE
A bulleted list of your services can be brief, yet amazingly effective	FLYERS
provide patients with a physical reminder of your office and give them something they can hand to prospective patients when making personal referrals	BUSINESS CARDS
measured by the space and time and not the quantity or quality of dental services rendered	RETAINER FEE
dentist receives little or no payment for his efforts until the result is favorable.	CONTINGENT FEE
Sharing a fee with another dentist, dental hygienists or dental technologists, not based on services performed	COMMISSION OR FEE SPLITTING OR DICHOTOMOUS FEE
PAYMENT AT TIME OF SERVICE IS especially important in an office-based primary care practice as they are ___ and may be _____	uninsured; difficult to collect later; no further biling and bookkeeping expenses
those involving large fees for implants and cosmetic surgery or long-term care	BILLING WHEN EXTENSION OF CREDIT IS NECESSARY
BILLING WHEN EXTENSION OF CREDIT IS NECESSARY: requires informing the patient of:	What the charges will be; What professional services these charges cover; and The credit policy of the office
If the patient cannot or will not pay	USING OUTSIDE COLLECTION ASSISTANC
USING OUTSIDE COLLECTION ASSISTANCE: If the patient cannot or will not pay, the dentist may use a collection agency or collect through the ____	court system
HAZARD ALLOWANCE: which expose them to great danger, contagion, radiation, volcanic activity/eruption, ____ or perils to life	occupational risks
compensated hazard allowances:≤SG19	25%
compensated hazard allowances:≥SG20	5%
entitled to an incentive bonus in the form of remote assignment allowance of fifty percent (50%) of their basic pay	REMOTE ASSIGNMENT ALLOWANCE
entitled to reimbursement of the cost of reasonable transportation to and from such remote post or station, upon assuming or leaving such position and during official trips	REMOTE ASSIGNMENT ALLOWANCE
science that studies the relationship between people and their work environments	Ergonomics
Interrelated physical and psychological factors are involved in the creation of a stress-free work environment	Ergonomics
entrance to the office and becomes the___ to the dental practice	gateway
provides the patient's first impression of the dentist	DESIGN OF THE RECEPTION ROOM
A ___ is the lifeline of the dental practice	recall system