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From course:

GCSE Business 2020-2022 OCR

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Question:

What are the Benefits of Good Customer Service?

Author: eric_galvao



Answer:

-Sales can be Increases, cause of the Customers being Happy; Customer Retention also Increases -Awareness of the good Products may Increase -Reputation is Better, due to the Customer Service being able to handle the Customer Effectively -The Workforce will also receive the Compliments, and become more Motivated -Costs can be Reduced, because the Complaints are Lowered so Fewer Refunds.


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