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From course:

ICE DELIVERABLES

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Question:

Additional Notes Unlimited Help Desk Support

Author: James Williams



Answer:

Can also check on existing tickets, not just new tickets. If you speak to one of our reps at 2 in the morning, you will have a live person assisting the user, not someone on-call. We have 3 working shifts running, people are working from office, not sleeping, our to an engagement, at their desk ready and waiting to assist.


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