SEARCH
You are in browse mode. You must login to use MEMORY

   Log in to start


From course:

EA final exam

» Start this Course
(Practice similar questions for free)
Question:

What is Customer Profile Map- Pain?

Author: Danny Terro 3902



Answer:

Describe negative emotions, undesired costs and situations, and risks that your customer experiences or could experience before, during, and after getting the job done. • What does your customer and too costly? (e.g. takes a lot of time, costs too much money, requires substantial efforts, ...) • What makes your customer feel bad? (e.g. frustrations, annoyances, things that give them a headache, ...) • How are current solutions underperforming for your customer? (e.g. lack of features, performance, malfunctioning, ...) • What are the main difficulties and challenges your customer encounters? (e.g. understanding how things work, difficulties getting things done, resistance, ...)


0 / 5  (0 ratings)

1 answer(s) in total